FAQs
Your Questions Answered
We understand that you may have questions regarding our services. Here are some common queries to help guide you as you plan your next unforgettable event with us.
Licensed & Insured
We are fully licensed and insured, and can provide a Certificate of Insurance (COI) upon request. Please note that additional fees may apply depending on the specific requirements of the COI.
Do I Need to Make a Deposit?
Yes. A 25% nonrefundable deposit is required at the time of booking to secure your reservation. For events with custom-built rentals, a 50% nonrefundable deposit is required.
If your event is booked within 10 days of the event date, full payment is due at the time of booking. Please note, reservations are not confirmed and placed on our calendar until the deposit is received.
How Far in Advance Should I Reserve?
We recommend securing your rentals as early as possible, since dates often book weeks or even months in advance. For custom rentals, a minimum of 3 weeks’ notice with deposit is required.
What Is Your Cancellation Policy?
Cancellations made 10 days or more before your event date will result in the retention of your nonrefundable deposit(25% for standard rentals, 50% for custom-built rentals). This deposit may be applied toward a future event with no expiration.
Cancellations made within 10 days of your event date will also result in the retention of your nonrefundable deposit. For events with custom-built rentals, the 50% nonrefundable deposit will be retained, and the cost of any completed custom work will be deducted from that amount.
For rescheduling, we are happy to accommodate whenever possible, based on rental availability and delivery scheduling.
Please see our Terms and Agreements for the complete cancellation policy.
What types of events do you host?
At Signature Style Experience & Events, we specialize in a wide range of events including birthday parties, weddings, baby showers, corporate events, and intimate gatherings. We cater to various occasions to suit your needs and style.
How can I customize my event?
Customization is at the heart of what we do. We offer personalized design options, including bespoke balloon décor and luxurious backdrops tailored to reflect your vision and style seamlessly.
Do you offer delivery and setup services?
Yes. Our team will set up all rental items at the time of delivery, which is included in the delivery fee. The delivery fee also covers pickup after your event.
Please note: setup of tables and chairs is not included unless specified on your invoice, and an additional fee applies for this service. For pickup, we kindly ask that tables and chairs are folded and placed back as they were delivered.
What If It Rains on the Day of My Event?
For safety reasons, we do not deliver bounce houses outdoors during rain or high winds.
If rescheduling is needed due to weather, we will do our best to accommodate, subject to rental availability and delivery schedules.
Cancellations made 10 days or more before the event will result in the retention of your nonrefundable deposit (25% for standard rentals, 50% for custom-built rentals), which may be applied toward a future event with no expiration.
Cancellations made within 10 days of the event will also result in the retention of your nonrefundable deposit. For custom-built rentals, the 50% nonrefundable deposit will be retained, and the cost of any completed custom work will be deducted from that amount.